RETURN AND REFUND POLICY

 Returns, Refunds & Cancellation Policy

Business Office Address Elite Ambient Interiors

Citygate House, 246-250 Romford Road, London, England, E7 9HZ

Customer Support

📧 Email: info@eliteambientinteriors.co.uk

📞 Phone: 0161 706 2302

📱 WhatsApp: 07926 471114

 

Return Policy

We offer a 14-day return window from the date of delivery for eligible items. To be accepted for return, items must meet the following conditions:

Eligible Items for Return

Dining Sets

Dining Chairs

Bar Stools

Coffee Tables

Console Tables

Lamp Tables

Dining Tables

Return Conditions

Items must not be used, assembled, or damaged.

Must be returned in original, undamaged packaging.

A receipt or proof of purchase is required.

Assembled or items with damaged packaging cannot be returned or exchanged.

Assembled or partly assembled items are not eligible for return.

The customer is responsible for returning the item to our warehouse at their own cost. Upon receipt, the item will be inspected to confirm it is undamaged and in its original packaging. Once approved, we will notify you and process the refund. Please note that delivery charges are non-refundable.

Important Notes

Custom-made items (e.g. sofas) are non-returnable.

Delivery and assembly fees are non-refundable.

We do not accept returns due to incorrect colour or size chosen by the customer.

Product colours may appear slightly different due to lighting or screen settings. For clarification, please contact us before ordering.

 

How to Request a Return or Cancellation

To start a return or cancel an order, please email:

📧 info@eliteambientinteriors.co.uk

Do not send items back without prior approval — they will not be accepted.

What if I have received Damage items 

Please inspect your order immediately upon delivery. If you receive a damaged item notify us within 24 hours. 

If you have booked an assembly service with us, it is the customer’s responsibility to inspect the item thoroughly before the courier or assembly team leaves. Once they have left the premises, any damage or marks must be reported immediately.

Please note that we cannot accept responsibility for damage or marks reported after the assembly team has departed or after 24 hours 

If you notice any issues such as damage or marks, you may send us clear photographs of the item. In cases where a defect is confirmed and a replacement is required, we will be happy to arrange a replacement for you.

Kindly be advised that we do not accept returns or issue refunds for items that have already been assembled.Replacement is the only option available if item is damaged or has marks. 

Incorrect Item Received

 

At Elite Ambient Interiors, we are committed to delivering exactly what our customers order. However, if you believe you have received an incorrect item, please follow the guidance below.

 

If You Notice the Issue at the Time of Delivery

 

If you notice that the courier is delivering the wrong size or colour, please refuse the delivery and inform the courier to return the item to us.

Then contact us immediately so we can rearrange the correct delivery:

  • Email: info@eliteambientinteriors.co.uk
  • Phone: 0161 706 2302
  • WhatsApp: 07926 471114

We will arrange a replacement as quickly as possible.

 

If You Notice the Issue After Accepting Delivery

 

If you accept the item and later realise the size or colour is incorrect:

  • Do not open or assemble the item.
  • Please check the box carefully, as all sizes and colours are clearly stated on the packaging.
  • Contact us immediately using the details above.

Please note:

We cannot accept returns or arrange replacements if the item has been opened, assembled, or is no longer in its original packaging.

 

If You Have Booked Assembly With Us

 

If you have arranged assembly and notice the item is incorrect:

  • Inform the courier/assembly team not to assemble the item.
  • Contact us immediately so we can arrange a replacement.

If the item is assembled and you contact us afterwards, we regret that we will not be able to accept a return or provide a replacement.

To Process a Claim:

Send clear photographs of the damage within 24 hours.

Once verified, we will arrange a replacement.

Claims submitted after 24 hours will be assessed based on available evidence.

Items Not Eligible for Return

Used or assembled items

Custom or made-to-order items (e.g., sofas, personalised pieces)

Discounted or clearance items

Gift cards

Exchanges

To be eligible for an exchange, the item must be:

Unused, unassembled, and in original packaging

Return and redelivery costs are the customer’s responsibility

How to Exchange:

Return the eligible item

Once approved, place a new order

For product exchanges, a collection fee of £120 will apply for picking up the existing item. In addition, a redelivery charge of £120 will be applied for delivering the replacement item.

Order Cancellations

Orders can only be cancelled prior to dispatch. If the item has already been collected by the courier, a non-refundable £120 delivery charge will apply. Any refund issued will be processed after deducting this charge. Full refunds are available for orders cancelled before courier collection.

After 24 hours, the order may be in processing or dispatch and cannot be cancelled.

If the item has shipped, delivery charges are non-refundable.

 

To Cancel an Order:


📧 info@eliteambientinteriors.co.uk

📞 0161 706 2302 / 📱 07926 471114

 

Assembled Items

Items that have been assembled by the customer or requested to us assembled on delivery are considered used and are not eligible for return.

Custom-Made Items

Custom or made-to-order products (e.g. sofas) are non-refundable and non-returnable, as they are tailored specifically for each customer.

 

Refund Process

Once we receive and inspect your return, we will notify you of the refund decision.

If approved, a refund will be issued to your original payment method within 10 business days.

Please note: Refunds can take up to 15 business days to appear, depending on your bank or payment provider.


Deductions from Refunds

£120 delivery fee will be deducted.

If item assembled by us an additional £100 fee applies.

Maximum total deduction for delivery & Assembly charges : £220

Shopify transaction fees are non-refundable and vary per order.

If the item is used, damaged, or not in its original condition, we reserve the right to refuse the refund.

Please note that a 20% restocking fee, calculated on the total order amount, is non-refundable.

 

Will the product look exactly like the images shown online?


We aim to represent all products as accurately as possible. However:

  • Minor variations in shade, texture, or pattern may occur due to lighting, materials, and production batches
  • The overall design and structure of the product will remain the same
  • Items that have been assembled cannot be returned or exchanged

Additional images or videos can be provided upon request. Please note that even in photos or videos, colour shades and patterns may vary slightly, though the design will remain consistent

Delivery Information

Do You Charge for Delivery?

We offer free delivery across England, Wales, and Scotland.

The following delivery charges apply to selected areas:

  • Northern Ireland — £200

  • Isle of Wight — £100

Can I Choose a Delivery Date?

Yes, you can choose your preferred delivery date.

We always aim to deliver on your selected date; however, delivery dates cannot be guaranteed 100% due to unforeseen circumstances. We recommend contacting us before placing your order to confirm availability and delivery scheduling.

Can I Rearrange My Delivery Date?

Yes, delivery dates can be rearranged.

If your delivery has already been scheduled and you have received confirmation from our team via WhatsApp or email, you may request a change up to 24 hours before delivery by contacting us via:

  • Email: Info@eliteambientinteriors.co.uk

  • Phone: 016 17062302

  • WhatsApp: 07926471114

Please note:
In some cases, rearrangement may not be possible once the item has been loaded onto the delivery vehicle and an estimated delivery time has been provided.

If a delivery is rearranged after dispatch, the following charges will apply:

  • Sofas — £120

  • Dining Sets — £120

  • Dining Tables — £60

  • Dining Chairs — £60

  • Lamp Tables — £60

  • Console Tables — £60

  • Coffee Tables — £60

  • Bar Stools — £40

Need Help?


If you have any questions before or after purchasing, we’re here to help:

📧 Email: info@eliteambientinteriors.co.uk

📞 Phone: 0161 706 2302

📱 WhatsApp: 07926 471114

 

Thank you for shopping with Elite Ambient Interiors.

Your satisfaction is our priority.